Adam Webster | Crain's Phoenix

In this ongoing series, we ask executives, entrepreneurs and business leaders about mistakes that have shaped their business philosophy.

Adam Webster

Background:  

Headquartered in Gilbert, Arizona, Rocky Mountain Restoration provides restoration services when fire, water, mold or storm damage occurs to residential and commercial properties in Phoenix and the East Valley.

The Mistake:

I didn’t see value in consultants or in reaching out to people on the outside.

The mistake I made early in my career was relying purely on my own knowledge. I thought I was smart, that I could make it all happen and that if I got an idea I should run with it. That was a mistake.

Specifically, I didn’t see value in consultants or in reaching out to people on the outside. What I found was that when I finally listened to other people, especially consultants, I started to approach things differently. 

I worked with a consultant that specialized in the restoration industry. That was the first time I really found value in consultants and it started to open all these new conversations. There were issues that we weren’t even aware of that now tended to get solved. Through working with that consultant, I came to realize the value of building my company by working with others. 

I realized that I needed to rely on other people to help me develop myself and my company. 

The Lesson:

Ever since then, I’ve always worked with some form of outside consultants and worked to rely on other people’s knowledge. That was an important discovery. I realized that I needed to rely on other people to help me develop myself and my company. 

The other thing I discovered was that I needed to hire people within my organization that also have that same mindset, those that also seek to develop personally and who are open to being coached and to reaching out to help others. I realized that was the most transformative thing.

We have to be surrounded by people that share that same mindset. When you’re surrounded by people who aren’t really concerned about what other people have to say, it’s really hard to grow and develop.

In speaking with other small businesses, I feel that is one of the biggest breakdowns. They don’t reach out for help; they don’t look for consultants, and they don’t look for outside advice. They’re not looking to develop because they think they have all the answers. I think that really stops their progression.

Rocky Mountain Restoration can be reached at info@rmraz.com.

Photo courtesy of Adam Webster

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