Crain's Phoenix | Business news just got personal

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  • Jennifer Breithaupt

    The Mistake: I believed if you worked hard and had a great attitude, things would just happen for you. Early on, things worked out that way, so I...

  • Landy Labadie

    The Mistake: I wish I had known [at the beginning of my career] that yes, the guest is important, but your team is more important. I’ve noticed times...

  • Stuart Graff

    The Mistake: Focusing solely on the bottom line. In the many roles that I played over the course of my career — legal counsel, business leader,...

  • JP Dahdah

    The Mistake: Believing that my core values represented those of the entire company. When starting my company, I sat down and focused on the important...

  • Jacqui Sabo

    The Mistake: Inadvertently shifting the employees focus away from the customer. I thought creating a great customer experience was about writing...

  • Trevor Wilde

    The Mistake: Early on, the mistake that I made was feeling that every ounce of myself had to be poured into the business and not having any sort of...

  • Nicole Stanton

    The Mistake: Believing people's explanations about why they're leaving the company. I typically trust people. I take them at their word until I’m...